AI NPS Survey Agent
An NPS Survey Agent automates the entire feedback loop: distributing surveys across email or SMS, collecting responses in real time, parsing sentiment and segmenting detractors from promoters, and triggering follow-up workflows. Instead of manual survey distribution and spreadsheet analysis, the agent handles scheduling, response management, and data extraction—freeing your team to act on insights rather than process them.
How it works
ifolabs designs the agent architecture around your survey cadence, response channels, and existing CRM or analytics stack. We build the survey distribution logic, response parsing (including open-text sentiment classification), and integration points to your backend systems. The agent ships to production with monitoring and adjustment loops built in.
Key benefits
Use cases
Frequently asked questions
How does the agent handle multi-channel survey distribution?
The agent manages email, SMS, and in-app survey distribution from a single workflow. It tracks delivery status, retry logic, and response channel, ensuring responses are unified in your data store regardless of how the recipient answered.
Can the agent segment responses without manual review?
Yes. The agent classifies numeric scores into NPS segments automatically, extracts and summarizes open-text feedback using language models, and flags sentiment patterns. You define threshold rules for escalation or follow-up automation.
What integrations does the agent support?
Common integrations include Salesforce, HubSpot, Intercom, and Segment for user data and response storage. We configure integrations during build based on your existing stack and data requirements.
How quickly can the agent start collecting responses?
After design and integration setup, the agent is production-ready in 1–2 weeks. It can begin distributing surveys immediately, with real-time response ingestion and reporting dashboards available within days of launch.
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